FAQs

In such a case you should contact us as soon as possible. Either by web chat or by mail to hello@somethincpretty.com. Our orders are shipped at 1 p.m.

Ich möchte meinen Garantieanspruch geltend machen. Was muss ich beachten?

Möchtest Du Deinen Garantieanspruch in Anspruch nehmen, dann kontaktiere uns entweder per Webchat oder per Mail an hello@somethincpretty.com.

Du hast bei Fertigungs- und Materialfehlern 2 Jahre Garantie auf Deine Produkte.

Es gibt aber einige Fälle, bei denen die Garantie nicht greift:

• Schaden oder Defekt durch unsachgemäße Reparaturen oder Veränderungen am Produkt
• Schaden oder Defekt durch unsachgemäße Gebrauch oder Nachlässigkeit entstanden
• Optische Veränderungen, die im Rahmen normaler Abnutzung und Alterung auftreten
• Verschmutzungen am Produkt
• Naturprodukte, die aufgrund ihrer natürlichen Beschaffenheit von den Produktbildern abweichen

You should receive an order confirmation by e-mail after completing your order. If you did not receive one, please contact us via web chat or mail to hello@somethincpretty.com.

Germany:

Free shipping from 40€ order value (1-2 business days delivery time).

The return shipping fee of 2,95€

30 days return policy 

Austria:

Free shipping for Austria from 80€ order value (1-3 business days delivery time).

The return fee of 2,95€

30 days return policy

Switzerland:

Free shipping for Switzerland from CHF 99 order value (3-5 business days delivery time).

The return fee of CHF 14,50

30 days return policy

There are no import taxes or duties for shipping to Switzerland.

Express shipping with next-day delivery is available for many products (with a surcharge).

All orders are shipped quickly and safely with DHL, UPS, or Hermes from Germany.

As soon as your order is on its way to you, you will receive an email with the tracking number.

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Cevelli GmbH, Wellseedamm 16b, 24145 Kiel, Germany, hello@somethincpretty.com, phone: +49 431 22139683) using a clear statement (e.g., a letter sent by mail or an e-mail) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Important: The following products are excluded from return: Surprise bags, gift bags, gift certificates, advent calendars, engraved products, and the Summer Essentials Set.

Sample withdrawal form

(If you want to revoke the contract, please fill out the form and send it back.)
- To Cevelli GmbH, Wellseedamm 16b, 24145 Kiel, Germany, hello@somethincpretty.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable

If you want to redeem a coupon or discount code, you can do so when checking out your order.

Our jewelry is made of 316L stainless steel and 925 sterling silver and plated with either 18K gold, rose gold, rhodium, or 24K gold vermeil. All pieces are nickel free and hypoallergenic.

Somethinc Pretty was founded in 2022 and is based in Kiel, Germany. We stand for high-quality jewelry made of allergy-friendly materials. With our jewelry, we want to give women a companion with which they feel stylish and confident. In addition, sustainability is close to our hearts. We focus on environmental protection in several places.